Frequently Asked Questions

Everything you want to know about Maid Brigade services.

What’s the difference between Recurring Service and Single Cleanings?

We offer customized services and our Home Happy Guarantee for both Recurring and Single Cleanings. Along with having your home cleaning on a reliable schedule, our Recurring clients pay a discounted flat rate, receive gift bottles of our multi surface cleaner and disinfectant which are refilled each visit, and enjoy a complimentary deep cleaning task done every 10 visits

Tell me more about the Perks for Recurring Clients:

Clients on a recurring service enjoy:

• A fair, flat rate for our service so there are no surprises.
• Free cleaning products for life (we refill the bottles of cleaning solution and disinfectant every time we visit your home.)
• A complimentary extra service from our Enhanced Task List — we’ll clean your refrigerator or oven, handwash the woodwork in a room, sweep your porch or garage – every 10 visits.
• Our Home Happy Guarantee so you’ll be completely satisfied and

What will the team do each visit?

We offer Standard Services (give link) which we take care of on all visits, and you are welcome to add on Special Services (see link) and Deep Cleaning Tasks as well. We are happy to customize our service for you.

What does Recurring Service Cost?

Here is the range you can expect to pay for recurring visits. Special Services and Enhanced tasks are an additional charge.

• Homes up to 1500 square feet $150-$180 per visit *
• Homes that are 1500-2500 square feet $170-$260 per visit*
• Homes that are 2500 – 3500 square feet $192 – $380 per visit *
• Homes that are 3500-5000 square feet $300-$525 per visit *

What happens if I skip a cleaning?  Our rates for recurring service are based on frequency. If you skip a visit and give us at least 2 days’ notice, there’s a $50 skip visit fee. If you do not give us at least 2 days’ notice, you will be charged for the whole visit charge. To avoid paying any fee for a skipped visit, don’t skip a visit.

This is my first time using Maid Brigade. Are there any other fees?

If you are signing up for recurring service, there is a “first visit fee” of $100 in addition to your base price and sales tax. This fee covers your set up in our system and gives you access to our customer portal where you can request schedule changes, add additional services, and customize your notifications (would you like us to email you or text you visit reminders, notices when we are on the way, send special messages to your team).

Does Maid Brigade offer Deep Cleanings

The term, Deep Cleaning is one that’s frequently used in our industry but there’s no set definition for it. We do offer Enhanced Tasks where we clean special areas in more detail than our Regular Service.  We have a list of the Enhanced Cleaning Tasks we offer (give link). You are free to have us take care of some or all these tasks along with those on our Standard Task list.

Is the First Visit a “Deep Cleaning”?

We already explained that we don’t offer “Deep Cleanings” but we do offer Enhanced Cleaning Tasks. If you’d like any or all of these Enhanced Cleaning tasks taken care of on the first visit, we’ll set that up. If you want the first visit to be our Standard Tasks, we’ll keep to that list. You’re in control.

Does Maid Brigade One Time or On Call Cleanings?

Maid Brigade specializes in recurring service and we only offer Single visits on a very limited basis.

How much do Single Cleanings cost?

We keep our schedule open for our recurring clients, Single cleanings are available on a very limited basis. We charge an hourly rate of $90 per hour for this service. The total cost will depend on size, scope, and condition of the home.

Do I need to be home when the team is cleaning? No, you don’t. We just need access. Most clients who aren’t home issue a key which can be kept in our office or in a lock box on your property, or else have a remote entry system.

How often should I have service? That’s a personal preference. Our happiest customers have us clean on a weekly or every other week basis but monthly works well for small families.

Will the team come the exact same time each cleaning?Our teams usually clean several homes a day. The earliest arrival time is between 8-8:30 and then the rest of arrival times vary a bit depending on time needed to travel and clean. We can offer a preferred 2 hour arrival window.

What will the team do each visit? Here’s the list of Regular Tasks we will take care of each visit. You are welcome to add on any Enhanced Tasks as well. Regular Tasks at our regular cleanings and some add-on special services as well. We will work with you however you like.

Do you handle our recycling?  Since different towns have different rules, we suggest that customers take care of this themselves.  We will remove separated recycling to an outside container as a special service (additional fee applies).

What is electrolyzed water? This technology uses electricity to change the structure of salt and water to create our green cleaning solutions:

• Multi-purpose cleaning solution: safe and effective against grease and grime throughout your home. We use this solution on all surfaces that are not harmed by water – (Hard surfaces like tile, mirrors, sealed stone and wood, kitchen appliances and more.)
• Disinfectant: Kills bacteria and viruses including the virus responsible for Covid-19.

Is your PUREcleaning solution non-toxic? Yes, it’s not only safe and non-toxic but it’s Green Seal Certified, Wool Safe Certified, Certified Organic, FDA approved, made from an EPA registered generator, and has no VOCs.

Our green clean certified multi-purpose cleaner is:

• Safe & Non-Toxic
• Environmentally Friendly
• Green Seal Certified
• Wool Safe Certified
• Certified Organic
• Safe For Children & Pets
• FDA Approved
• EPA Registered
• No VOC’s, No Residue

What if I want your team to use my traditional cleaning products? We have a lot of confidence in our products but if you have a product that you prefer and will provide, we will typically be fine using it, we just ask you to let us know in advance.

How long have you been focused on green cleaning and why? We’ve been “green cleaning” since before we ever heard the term. When we opened our office in 1996, it didn’t take long for us to see the health problems being caused by traditional cleaning solutions to our staff. Green cleaning products effectively clean without contaminating the air and is safe for our families including children and pets, the environment, as well as our employees.

Is green cleaning as good as toxic chemical cleaning?  The quality and effectiveness of safe cleaning products has come a long way since we started using them in 1996. While there are limited situations where a toxic chemical may be what’s needed, we’d put our cleaning solutions up against any commonly used traditional cleaning products.

What do you do to take care of your employees? Our cleaning teams are THE BEST, they work hard to make sure our customers are happy every time we visit. We recognize how important they are to the organization.

Our employees receive:

• A share in company revenue which results in compensation that is higher than industry average
• A full time schedule during daytime hours, Monday through Friday (no nights, or weekends)
• Full training and certifications
• Paid Time Off (PTO)
• Top quality cleaning equipment, car, and supplies to use in your home (and theirs).
• Other perks including a state-of-the-art office with a full kitchen, beverage bar, weekly dinners

Tell me about free cleaning supplies for all recurring customers.

There is always wiping and light cleaning to do in between visits, so we make sure every customer receives a supply of our EPA registered green clean cleaning solution and disinfectant to use in between cleanings.  That’s right, every time we return, we refill them! Our customers never have to buy cleaning products again.

Do your maids speak English? Will at least one team member speak English? English isn’t the first language of most of our cleaning team members but we make sure they teams have all the necessary information to make sure you get exactly what you want.

Do I need to supply cleaning products and a vacuum? No, we bring all the equipment and supplies needed to clean your home.

These include:

• Cleaning cloths
• Vacuums with HEPA filters with fresh clean vacuum bags
• Mops and brooms
• Cleaning and disinfecting solutions

If there’s a service being discussed that would benefit from a product or tool we don’t provide, we will let you know ahead of time.

Should I leave a note if I have special tasks? Please don’t leave notes for our teams. Instead call, email, or text our office with the information so we can make sure it’s added to your cleaning details and taken care of by the team.

What if I’m not happy with the cleaning? Our Happiness Guarantee states:  Whether we clean for you one time or regularly, we are committed to providing 5-star service each and every time. If we ever don’t meet your expectations, let us know and we will make it right. Whatever it takes.

What are your one time/seasonal/on call cleaning prices?

We keep our schedule open for our recurring clients, single/seasonal visits are available on a very limited basis. We charge an hourly rate of $90 per hour for this service.

What happens if a Maid Brigade employee breaks something in my house?

No matter how careful we are, sometimes accidents happen. We are insured to handle situations like this. We know there are certain items that cannot be replaced, so please make sure those are put away when we come.

Feather dusters just push dust around so why does Maid Brigade use them?

That’s a misconception, at least if you use the dusters made with high quality ostrich feathers which contain filaments that carry a natural negative charge that attracts dust particles, which have a natural positive charge instead of dispersing it to other areas of the home.

Black feathers that come from the mature ostrich are ideal; they are known for their soft and fluffy texture. They serve as insulation for the bird and are very different from the flat, smooth outer feathers that are common to flying birds.

There are other feather dusters on the market, some that contain chicken feathers or that mimic ostrich feather dusters, but they don’t do anything close to the same type of job.

We aren’t the only one to recommend ostrich feather dusters; they are used by museums and art galleries throughout the world, as well as high end automakers to prepare their cars before paint application.

It is worth noting that if an area is extremely dusty, meaning that dust has accumulated in that particular area for months, it’s a good idea to wipe it down with a wet cloth first or vacuum it. After that, the ostrich feather duster can be used to pick up the remaining dust.