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Frequently Asked Questions


How do I get in touch with you if I need to skip or reschedule a cleaning?

You can call us at 206-362-8439. If it is after hours, leave a message, and we will get back to you on the next business day.

How do I know what time the team will arrive?

We will arrive between 8:00 AM and 4:00 PM. If you are in need of a more specific time, you may call or email our office the day before between 2:00 PM and 4:00 PM and we can give you a time estimate of when we will arrive at your home.

May I specify the time of the cleaning?

Because of the various frequency options that we offer our customers, our schedule changes day to day and week to week. We generally can fulfill requests for A.M. or P.M. and you can always tell us if you have specific time requests and we will make every attempt to accommodate your needs as best as possible, however it may be necessary to arrive outside your request to accommodate our schedule.

What if I need to skip or reschedule a cleaning?

If a scheduling change is needed, simply call our office at least 48 hours prior to your scheduled cleaning date.

What if I forget a cleaning and you aren’t able to enter my home on the day of the clean?

Unfortunately, if we are not given adequate notice of cancelling a scheduled cleaning, or are unable to gain access to your home, we do charge a “Lock Out” fee equal to your regular cleaning fee. Late cancellation and lockout fees are necessary because we consider a scheduled visit to be a reservation for your service. We do not over-book our schedule because we believe every client deserves a reliable, high quality service. As a result, we require 2 business days’ notice to cancel a scheduled cleaning to avoid late cancellation fees.

Supplies and Equipment


Do I need to supply any of the cleaning supplies or equipment?

No. Maid Brigade comes to your home fully equipped and ready to go. We use Green Seal Certified cleaning solutions; we do not use caustic chemicals such as acids, alkalis, or bleaches. Our Exclusive Green Cleaning System uses allergy-free and anti-bacterial microfiber cloths and mops. Our vacuums are certified through the Carpet and Rug Institutes Green Label program.

Employees


Are the people that clean my home Legal, Trained and Insured?

Team members meet strict hiring and training standards. They all meet Federal requirements in regards to their ability to legally work in the United States. They are insured and bonded. They arrive in uniform. Most importantly, we are proud to say that our average Team Member has been with us for almost 6 years.

Keys


Can I give you a key to my house?

Yes. That is the preferred method for entry to your home. Having a key to your home eliminates the requirement for you to be home, or leaving the key hidden outside the home. The majority of our customers take advantage of this key service. All customer keys are number coded and locked in our office nightly. If a key should be misplaced, there is no indication of the residence to which it belongs. If you prefer to leave a door open or a key left in a concealed spot we will enter with your permission.

Pets


What if I have a pet?

Our Teams are trained to be aware of pets when entering and exiting your home. Obviously, we do not want to upset your pet with the introduction of new people and different noises. It has been our experience that pets are best kept away from the cleaning area and team members if possible. When speaking with our office, please remember to provide us the name of your pet so the Team Members can use the pets name when entering.

Inclement Weather


What happens if it is snowing?

In the event that bad weather creates a hazard for Team Member to get to your home, we will call you to reschedule your cleaning. During the winter, when snow and ice makes it a challenge to enter your home, we ask that you clear walk ways when possible.

Preparation for Cleaning Day


Do I have to pick up before the Team arrives?

We realize that getting ready for “cleaning day” can be a stressful time. It’s not our intention that you “clean” before we get to your home, but we do ask that general clutter, clothing, toys etc. be picked up as much as possible as this preparation allows us to focus on cleaning surfaces and not spend our time picking up.

Valuables and Restricted Areas

If you have special valuables, heirlooms, or irreplaceable items, please put them away or instruct us not to touch them. A closed door is your signal to us that you do not want that area to be cleaned. If the door is closed for another reason (e.g. to restrict pet access), please contact our office so that we can update the client notes on the team paperwork to reflect your special instructions.

The Cleaning


What can I expect in regards to what the Teams will clean in my home?

Everyone’s expectations with what they feel should be included in their cleaning varies from customer to customer. It’s important that you communicate your expectations to our office staff so that we may keep your individual cleaning record up to date.

Our Basic Cleaning:

Bathrooms – Tub, shower, mirror , sinks, counter toilets and floors
Kitchen - The outside of the appliance and cabinets. Tops of the counter, and inside and outside of the microwave, then we vacuum and mop the kitchen floor

Dusting and Vacuuming – We do a general dusting of all surfaces and then vacuum throughout the home. The dusting system includes lifting and dusting each item on surfaces as well.

Our Move Out Cleaning:

Because our Move Out Cleaning is charged by the hour, we can customize the cleaning to meet your needs. Generally, the Move Out Cleaning includes all of the items listed above in “Our basic cleaning”. Some customers have us clean the inside of cabinets and drawers, and inside of the refrigerator and oven.

Priority Cleaning: designed for clients with a predetermined budget. We come into your home and work through your priority cleaning list until the budgeted time is reached. With this type of service, we cannot guarantee the team will complete your entire list because the condition of the home will impact completion.

What types of things are not included in the regular cleaning?

We never go inside any cabinets and drawers, unless instructed to do so, as with a Move Out Cleaning. Dusting of collectibles, a thimble collection for example, is a challenge for our teams, so those types of collectibles are not included. In addition, we would prefer not to clean rare or items that cannot be replaced. Be sure the office is aware of these non-replaceable or sentimental items to avoid damage.

What if an area cleaned was missed or I am not happy with a part of the cleaning?

Call us 206-362-8439, immediately! We will work towards making the situation right.

What if I want something cleaned that is not on my normal cleaning list?

If there are additional rooms, or the inside of your refrigerator or oven, or if you want your baseboards washed, just give us a call and we can tell you what the additional fee would be, and then add it to your next scheduled service. This will ensure the team is aware of your requests.