You can call us at 206-362-8439. If it is after hours, leave a message, and we will get back to you on the next business day.
We will arrive between 8:00 AM and 4:00 PM. If you are in need of a more specific time, you may call or email our office the day before between 2:00 PM and 4:00 PM and we can give you a time estimate of when we will arrive at your home.
Because of the various frequency options that we offer our customers, our schedule changes day to day and week to week. We generally can fulfill requests for A.M. or P.M. and you can always tell us if you have specific time requests and we will make every attempt to accommodate your needs as best as possible, however it may be necessary to arrive outside your request to accommodate our schedule.
If a scheduling change is needed, simply call our office at least 48 hours prior to your scheduled cleaning date.
Unfortunately, if we are not given adequate notice of cancelling a scheduled cleaning, or are unable to gain access to your home, we do charge a “Lock Out” fee equal to your regular cleaning fee. Late cancellation and lockout fees are necessary because we consider a scheduled visit to be a reservation for your service. We do not over-book our schedule because we believe every client deserves a reliable, high quality service. As a result, we require 2 business days’ notice to cancel a scheduled cleaning to avoid late cancellation fees.
No. Maid Brigade comes to your home fully equipped and ready to go. We use Green Seal Certified cleaning solutions; we do not use caustic chemicals such as acids, alkalis, or bleaches. Our Exclusive Green Cleaning System uses allergy-free and anti-bacterial microfiber cloths and mops. Our vacuums are certified through the Carpet and Rug Institutes Green Label program.
Team members meet strict hiring and training standards. They all meet Federal requirements in regards to their ability to legally work in the United States. They are insured and bonded. They arrive in uniform. Most importantly, we are proud to say that our average Team Member has been with us for almost 6 years.
Yes. That is the preferred method for entry to your home. Having a key to your home eliminates the requirement for you to be home, or leaving the key hidden outside the home. The majority of our customers take advantage of this key service. All customer keys are number coded and locked in our office nightly. If a key should be misplaced, there is no indication of the residence to which it belongs. If you prefer to leave a door open or a key left in a concealed spot we will enter with your permission.
Our Teams are trained to be aware of pets when entering and exiting your home. Obviously, we do not want to upset your pet with the introduction of new people and different noises. It has been our experience that pets are best kept away from the cleaning area and team members if possible. When speaking with our office, please remember to provide us the name of your pet so the Team Members can use the pets name when entering.
In the event that bad weather creates a hazard for Team Member to get to your home, we will call you to reschedule your cleaning. During the winter, when snow and ice makes it a challenge to enter your home, we ask that you clear walk ways when possible.
We realize that getting ready for “cleaning day” can be a stressful time. It’s not our intention that you “clean” before we get to your home, but we do ask that general clutter, clothing, toys etc. be picked up as much as possible as this preparation allows us to focus on cleaning surfaces and not spend our time picking up.
If you have special valuables, heirlooms, or irreplaceable items, please put them away or instruct us not to touch them. A closed door is your signal to us that you do not want that area to be cleaned. If the door is closed for another reason (e.g. to restrict pet access), please contact our office so that we can update the client notes on the team paperwork to reflect your special instructions.
Everyone’s expectations with what they feel should be included in their cleaning varies from customer to customer. It’s important that you communicate your expectations to our office staff so that we may keep your individual cleaning record up to date.
Dusting and Vacuuming – We do a general dusting of all surfaces and then vacuum throughout the home. The dusting system includes lifting and dusting each item on surfaces as well.
Priority Cleaning: designed for clients with a predetermined budget. We come into your home and work through your priority cleaning list until the budgeted time is reached. With this type of service, we cannot guarantee the team will complete your entire list because the condition of the home will impact completion.
We never go inside any cabinets and drawers, unless instructed to do so, as with a Move Out Cleaning. Dusting of collectibles, a thimble collection for example, is a challenge for our teams, so those types of collectibles are not included. In addition, we would prefer not to clean rare or items that cannot be replaced. Be sure the office is aware of these non-replaceable or sentimental items to avoid damage.
Call us 206-362-8439, immediately! We will work towards making the situation right.