Below are the answers to some frequently asked questions. We’d love the chance to answer your unique questions about our professional house cleaning services.
Can I trust your house cleaning company with the keys to my home?
Yes, you can, but you don’t have to. If you wish to be present for the cleaning, you are most certainly welcome in your own home! Most of our clients, however, have other things to do and don’t want to oversee our comings and goings, so the key works out great for them. If you chose to delegate this responsibility to us, your key is identified only with a coded number and is locked in a secure key safe at all times, other than on the day of your cleaning.
Who do you send to my home?
Our cleaners are professionals, proud parents, and pet owners. All are bonded, insured, and background checked. Most have been with us for years and most of our newest hires came as referrals of other, long-term, trustworthy employees. We treat you as we want to be treated – with courtesy, respect, and a firm dedication to quality.
Can Maid Brigade work around my schedule?
Yes, and no. We pride ourselves on the fact that our maids strive to arrive as scheduled for your Maid Brigade day. But we have no control over weather, traffic, illnesses, or a preceding cleaning that may run longer than anticipated. To mitigate those kinds of disruptions that we can’t control, we eliminate as many risks as possible. We work in teams, have extra workers on call, and communicate with our clients and teams the importance of sticking to what is scheduled. And our cars are on a regular maintenance schedule and use GPS systems for advantageous routing.
Most of our customers have a regular ongoing cleaning schedule; we offer daily, weekly, biweekly or as often as you like. We understand that your scheduling needs can change, and we are happy to move or add other days as your needs arise. All we ask is that you give us at least 24 hours notice of a change.
Will my home really be clean?
Yes! Time and again, our company receives surprised comments about how our maids even tidy up areas that the homeowners forget themselves. We thoroughly train our maids to give you a consistent, thorough clean every time. And we welcome feedback by emailing a quality card after every clean. We want to know all your concerns and get your suggestions for making the best maid service anywhere even better. To achieve our superior results, we use state of the art HEPA vacuum cleaners, super-cleaning microfiber cloths, and proven cleaning techniques for a great cleaning service.
Do we use harmful cleaning solutions?
NO! Because we value your health as well as that of your family, your pets, our employees and the environment. We want to keep the earth clean for future generations. Our home cleaning service is proud to be Green Clean Certified®, which is your assurance that we use green cleaning processes and non-toxic solutions when we clean your home.
We know you may have questions about our home cleaning services. Hopefully we’ve answered most of these here. When you call our office during regular office hours, from 8am to 5:30 pm, a live, knowledgeable person will promptly and professionally serve you once the auto attendant processes the call.
If you’re ready to get started today, or have any other questions about our service, please call our office today for a free over the telephone estimate at (540) 908-4099. Or fill out our Instant Quote form to get an idea of the cost of a professional house cleaning. We will call you back to fine tune the estimate and get your first cleaning scheduled
Maid Brigade House Cleaning Services - 4 Key Advantages
Areas we service include: Old Town Fredericksburg, City Center, England Run, Estates of Idlewild, Aquia Harbor, Liberty Place, Leeland Station, Kings Grant, Hunter Trail, University of Mary Washington, Storck, Chancellorsville/Wilderness, The Hills at Snowdon, Westwood, Lake of the Woods, Celebrate Virginia, Stafford Lakes and Kingswood.