We will arrive between 8:00 AM and 5:00 PM. If you are in need of a more specific time, you may call our office as early as 7:30 AM on the day of your clean, and we can give you a time estimate of when we will arrive at your home.
Because of the various frequency options that we offer our customers, our schedule changes day to day and week to week. We generally can fulfill requests for A.M. or P.M. and you can always tell us if you have specific time requests and we will make every attempt to accommodate your needs.
If you need to cancel or reschedule your appointment for any reason, please call or email us at least 48 business hours prior to your scheduled cleaning date to avoid the late cancellation fee equivalent to the cost of service. Our office hours are 7:30 AM – 5:00 PM, Monday through Friday. If it is after hours, leave a message and we will get back to you on the next business day.
Unfortunately, if we are not given adequate notice for cancelling a scheduled cleaning, or are unable to gain access to your home, a “Lock Out” fee equal to your cost of service will be charged. Late cancellation and lockout fees are necessary because we consider a scheduled visit to be a reservation for your service. We do not over-book our schedule because we believe every client deserves a reliable, high quality service. As a result, we require 2 business days’ notice to cancel a scheduled cleaning to avoid late cancellation fees.
No. Maid Brigade comes to your home fully equipped and ready to go. We use electrolyzed water cleaning solutions and disinfectants; we do not use caustic chemicals such as acids or alkalis. Our PURE Cleaning System uses allergy-free and anti-bacterial color-coded microfiber cloths and mops which are non-abrasive and eliminate cross-contamination. Our HEPA-filtration vacuums are also certified through the Carpet and Rug Institutes Green Label program.
Team members are employees of the company (not Independent Contractors) and meet strict hiring and training standards. They all meet Federal requirements in regards to their ability to legally work in the United States. They are insured and bonded and covered by comprehensive Worker’s Compensation insurance. They arrive in uniform and in a company car. Most importantly, we are proud to say that our Team Members have been with us for an average of 3-5 years (and some 7-10 years!).
Yes. That is the preferred method for entry to your home. Having a key to your home eliminates the requirement for you to be home or leaving the key hidden outside the home. The majority of our customers take advantage of this key service. All customer keys are numerically coded and locked in our office nightly. If a key should be misplaced, there is no indication of the residence to which it belongs. If you prefer to leave a door open or a key left in a concealed spot we will enter with your permission.
If you have any pets, please be sure to let us know so we can make our teams aware. If you have dogs, they must be securely put away or outside while we service your home. The safety of our employees and your pet(s) is our priority! NOTE: We do not clean any pet waste.
You know where things go in your home better than we do! Our teams are best when focusing on cleaning tasks, so it’s best that you handle clutter and putting things away. It’s not our intention that you “clean” before we get to your home, but we do ask that general clutter, clothing, toys, etc. be picked up as much as possible as this preparation allows us to focus on cleaning surfaces and not spending time tidying.
If you have special valuables, heirlooms, or irreplaceable items, please put them away or instruct us not to touch them. A closed door is your signal to us that you do not want that area to be cleaned. If the door is closed for another reason (e.g. to restrict pet access), please contact our office so that we can update the client notes on the team paperwork to reflect your special instructions.
Everyone’s expectations of what they feel should be included in their cleaning varies from customer to customer. It’s important that you communicate your expectations to our office staff so that we may keep your individual cleaning record up to date. You can typically expect a team of 2-3 cleaners to provide service.
Includes our PURE Cleaning Regular Maintenance Service but allows more time for a deeper clean and any a la carte items.
The Move In/Out cleaning is a deep clean that also includes wiping out the inside of drawers and cabinets. Upon request, cleaning the inside of appliances and other a la carte items can be included as well.
The Post-Construction cleaning is a deep clean that can also include any other a la carte items, if requested.
If there are additional rooms, the inside of your refrigerator or oven, or if you want your baseboards washed, just give us a call and we can tell you what the additional fee would be and then add it to your next scheduled service.
Call us at 310-539-4000 within 24 hours and we will promptly work to make the situation right!
Time for the important things in life. The comfort of a clean home. The health and well-being from surfaces disinfected with safe, green products. Fill out the form to receive your estimate and experience it yourself.