How do I know what time the team will arrive?
We will arrive between 8:00 AM and 5:00 PM. If you are in need of a more specific time, you may call our office after 11:00 AM the day before your clean, and we can give you a 2-hour estimated arrival window of when we will arrive at your home.
May I specify the time of the cleaning?
Because of the various frequency options that we offer our customers, our schedule changes day to day and week to week so we are unable to promise an exact arrival time. We generally can fulfill requests for A.M. or P.M., and you can always tell us if you have specific time request and we will make an attempt to accommodate your needs.
What if I need to cancel or reschedule a cleaning?
If a scheduling change is needed, simply call our office at least 48 hours prior to your scheduled cleaning date to avoid the late cancellation fee of $50.00. Our office hours are 7:00 AM - 5:00 PM, Monday through Friday. If it is after hours, leave a message and we will get back to you the next business day.
If you scheduled service to take place within the next 48 hours, cancellations or reschedules will incur a fee equivalent to the cost of service.
What if I forget to cancel the cleaning and you aren’t able to enter my home on the day of the cleaning?
Unfortunately, if we are not given adequate notice for cancelling a scheduled cleaning, or are unable to gain access to your home, a Lock Out fee will be charged. Late cancellation and lockout fees are necessary because we consider a scheduled visit to be a reservation for your service. We do not over-book our schedule because we believe every client deserves reliable, high quality service. As a result, we require 2 business days’ notice to cancel a scheduled cleaning to avoid late cancellation fees.
Do I need to provide any of the cleaning supplies or equipment?
No. Maid Brigade comes to your home fully equipped and ready to go.
We are fully Green Clean Certified™ and use cleaning solutions from our Orbio OS3. This machine creates our solutions from water, salt and electricity. For more about Orbio, click here.
This, along with our optional PUREmist™ service, combine for our PUREcleaning system. We’re the only maid service in the nation truly disinfecting your home using our exclusive PUREmist™ spray system. See it in action here! This is an additional service over our standard processes and procedures.
We do not use toxic, caustic chemicals such as bleach or oven cleaner.
Our exclusive Green Cleaning System uses allergy-free and anti-bacterial microfiber cloths and mops.
Our vacuums are certified through the Carpet and Rug Institutes Green Label program. Their 4-level filtration system reduces dust, dust mites and many allergens from your home.
Are the people that clean my home professional, trained and insured?
Team members are employees of the company (not Independent Contractors) and meet strict hiring and training standards. They are insured and bonded and covered by comprehensive Worker’s Compensation insurance. They arrive in uniform and in a company car. Most importantly, we are proud to say that our average Team Member has been with us for over 7 years.
Can I give you a key to my house? Yes. That is the preferred method for entry to your home. Having a key to your home eliminates the requirement for you to be home, or leaving the key hidden outside the home. The majority of our customers take advantage of this key service. All customer keys are number coded and locked in our office nightly. If a key should be misplaced, there is no indication of the residence to which it belongs. If you prefer to leave a door open or a key left in a concealed spot we will enter with your permission.
Are there any parking restrictions?
Any parking availability and fees are the customer’s responsibility. If we are unable to find parking, it will be considered a “Lock Out” and lock out fees equivalent to the cleaning fee will apply. If there are restrictions for parking please inform us when setting up your cleaning as to where we are able to park.
What if I have a pet?
Our teams are trained to be aware of pets when entering and exiting your home. Obviously, we do not want to upset your pet with the introduction of new people and different noises. It has been our experience that pets are best kept away from the cleaning area and team members if possible.
Do I have to pick up before the team arrives?
We realize that getting ready for “cleaning day” can be a stressful time. It’s not our intention that you “clean” before we get to your home, but we do ask that general clutter, clothing, toys, etc. be picked up as much as possible as this preparation allows us to focus on cleaning.
If you have special valuables, heirlooms, or irreplaceable items, please put them away or instruct us not to touch them. A closed door is your signal to us that you do not want that area to be cleaned. If the door is closed for another reason (e.g. to restrict pet access), please contact our office so that we can update the client notes on the team paperwork to reflect your special instructions.
What can I expect of the cleaning in my home?
Everyone’s expectations of what they feel should be included in their cleaning varies from customer to customer. It’s important that you communicate your expectations to our office staff so that we may keep your individual cleaning record up to date.
Initial/One-Time Service:
Includes the Regular Maintenance Service but allows more time for a deeper clean and any a la carte items.
Our Maintenance Cleaning:
Bathrooms – Tub, shower, mirror, sinks, counter, toilets and floors
Kitchen- The outside of the appliances and cabinets, tops of the counter, inside and outside of the microwave, then we vacuum and mop the kitchen floor.
Dusting and Vacuuming – We do a general dusting of all surfaces and then vacuum throughout the home. The dusting system includes lifting and dusting each item on surfaces as well. We do not allow our Team Members to lift and/or move anything over 25 pounds for their safety.
What if I want something cleaned that is not included in my Regular Maintenance Service?
If there are additional rooms, the inside of your refrigerator or oven, or if you want your baseboards washed, just give us a call and we can tell you what the additional fee would be, and then add it to your next scheduled service.
Move In/Out Service:
The Move In/Out Cleaning is a deep clean including wiping out the inside of drawers and cabinets, and if requested, cleaning the inside of major appliances such as the refrigerator and oven/s.
Post-Construction Service:
The Post-Construction Cleaning is a deep clean that can also include wiping walls, if requested, along with any other a la carte items.
Giving estimates over the phone or Internet is not an exact science. The estimate is only an average based on the information you provided about your home. The actual size, condition and specific tasks requested will determine the final cost. It may take more or less time than the estimate provided. Initial or one-time move-in/move-out cleanings are only charged for the actual time spent in the home unless the minimum due applies. Please know that if your cleaning has to go over, we will not go over without your prior approval.
What if an area cleaned was missed or I am not happy with a part of the cleaning?
If you feel that any area or item we cleaned is unsatisfactory, simply notify our office within 24 hours and we will promptly work to make the situation right!